How to Reset Your Password from Profile

This page provides a step-by-step guide on how to reset your password through the profile section of the application.

Introduction

In the Profile section, users can easily reset their password by following a simple process. After initiating the password reset, an OTP is sent to the registered email address for verification. Once verified, users can set a new password that meets the required security guidelines.

Reset Password Process via Profile

Users can reset their account password directly from the Profile section by following the steps outlined below:

Note: First, Navigate to the Profile Page

Step 1: Access the Reset Password Tab

1. Navigate to the Profile section by clicking on your user dropdown in the top-right corner of the page.

2. Click on the Reset Password tab to open the password reset page.

Step 2: Send OTP to Registered Email

1. On the reset password page, you will see a button labeled Send OTP to your registered email address.

2. Click on this button, and a One-Time Password (OTP) will be sent to your registered email address.

Step 3: Enter OTP

1. After sending the OTP, the page will display an Enter OTP textbox, along with Resend, Submit, and Cancel buttons.

2. Enter the OTP received in your email in the provided textbox.

3. Click Submit to proceed.

Step 4: Set New Password

1. Once the OTP is validated, the page will display fields to enter a New Password and Confirm Password.

   Password Requirements:

   • Passwords must be at least 16 characters long.

   • Must include upper and lower case alphabetic letters.

   • Must include numerical characters.

   • Must include at least one special character (e.g: bunQq$OF-yt#15FpG).

2. After entering the new password and confirming it, click the Submit button.

Step 5: Password Successfully Changed

Upon successful password change, a confirmation message will be displayed.

Step 6: Login with New Password

To use the newly changed password, log out of your account and log back in using the new password.